First Call Nursing Agency (FCNA) was established in 2000 to provide a range of in home support and community care services that enable people who are frail aged or disabled to continue to live independently and to access their community.
At FCNA we strive to provide high quality care that allows the recovering patient and/or frail aged person to enjoy the comfort and independence of their own home whilst ensuring their personal, cultural, physical and domestic needs are met.
Our team is passionate about their work and pride themselves in providing high quality care and service to all care recipients.
We provide a wide range of services, these include:
- 24 hours – 7 day care
- Personal care, basic and complex
- Dementia care
- Respite care – in home, community, emergency, short term & overnight
- Domestic assistance
- Social support and companionship
- Palliative care
- Shopping assistance
- Transport (appointments, shopping, outings)
- Disability support
- Overnight care
- Meal preparation
FCNA’s staff are passionate about the quality of care provided to the incapacitated or frail aged person.
FCNA provides casual and permanent staff to a wide range of facilities such as nursing homes and aged care facilities, public and private hospitals, not-for-profit agencies, private patient, home care services and metal health facilities.
FCNA provides quality nursing solutions that adhere to ten values which are key components of our philosophy and commitment to care provision. These include:
1. Non-discriminatory and unhindered access to our service
2. Planned, reliable, communicative and flexible care services tailored to meet individual needs
3. Recognition of Culturally and Linguistically Diverse (CALD) specific needs and requirements
4. Affirmative action in recruitment
5. Protection of human rights and freedom from abuse
6. Privacy and confidentiality
7. Participation and integration
8. Comprehensive training of all staff and carers
9. All field staff undergoes Police Record Checks and Working with Children Checks.
10. Bi-Lingual staff available.
Our purpose is to maintain and promote the dignity, independence, rights and health of all care recipients. We believe in:
- the right of people to make choices in their own lives
- the right of people to dignity, respect, privacy and confidentiality
- the right to access of service on a non-discriminatory basis
- the right of people to be valued as individuals
- the right of people, the community and our clients to deal with an accountable and responsive service.